Overnight Admissions Coordinator

Remote Position
Starting Hourly Pay: $24.00 an hour

Shift Availability:

Weekday Shifts:

• Monday – Thursday: 5 pm – 12 am (28 hours per week)
• Monday – Thursday: 12 am – 7 am (28 hours per week)
• Monday – Friday: 5 am – 7 am & on-call (min of 10 hours per week and up to 29 hours)
• Monday – Friday: 5 pm – 7 pm & on-call (min of 10 hours per week and up to 29 hours)

Weekend Shifts:

• Saturday & Sunday 7 am - 5pm & on-call (min of 20 hours per week and up to 29 hours)
• Friday – Sunday: 5 pm – 12 am & on-call (min of 21 hours per week and up to 29 hours)
• Friday – Sunday: 12 am – 7 am & on-call (min of 21 hour per week and up to 29 hours)

Are you passionate about mental health and ready to make a meaningful impact? Embark Behavioral Health is seeking a compassionate and detail-oriented Overnight Admissions Coordinator serve as the first point of contact for families calling after hours, support families through the admissions process and connect them to life-changing treatment. If you're driven to help others and thrive in a fast-paced, supportive environment, we invite you to apply today!

• Be available to take on at least one on-call shift within part - time hours (29 hours) as needed.

• Ensure a seamless transition of a lead and its care responsibilities from after-hours/on-call shifts to daytime Admissions Coordinators and relevant internal stakeholders.

• Serve as the first point of contact for families, providing compassionate support.
• Conduct initial assessments to understand prospective clients’ needs.
• Manage the admissions process and coordinate with internal teams to ensure a smooth experience.
• Utilize CRM software (Salesforce) to track interactions and ensure compliance.
• Engage with families over the phone, using empathy and active listening to build rapport.
• Demonstrate a proactive approach in providing families with the information and solutions they need to establish care with Embark, ensuring their needs are met and barriers to care are addressed effectively.

• Preferred: Experience in Behavioral Health or Medical Healthcare Settings.
• Preferred: 2 - 5 years of experience in admissions, call center, sales or customer service.
• Experience with crisis de-escalation is a plus!
• Proficient in utilizing technology and operational systems to support sales processes and client management
• High School diploma or equivalent is required, associate or bachelor’s degree preferred.

• Opportunities for professional growth in a supportive environment.
• A culture of inclusivity – we welcome diverse backgrounds and perspectives.

Embark is an Equal Employment Opportunity Employer. Embark is committed to enriching the therapeutic and healing experience it offers through the diversity of its employees and community. Embark seeks to recruit and support a broadly diverse staff who will contribute to the organization's excellence, diversity of viewpoints and experiences, and relevance in a global society.