Medical Records Coordinator (Part-Time)

Location: 3133 W Frye Rd., Suite 525, Chandler, AZ
Compensation: $19.00 – $23.00 an Hour
Schedule: Part-time | Flexible hours | Fully On-Site

Are you detail-driven, empathetic, and passionate about mental health? Do you thrive in a fast-paced, mission-driven environment where your work directly supports families and care teams? If so, Embark Behavioral Health invites you to apply for our Medical Records Coordinator role—a pivotal position that ensures timely, secure, and compliant access to client health information.

• Acknowledge 100% of records requests within 24 business hours
• Fulfill 95% of requests within the standard 5–7 business day window
• Intake, track, and manage records requests via email, phone, fax, and mail
• Use our ticketing system to prioritize, assign, and monitor requests
• Coordinate approvals for legal documents (e.g., subpoenas, court orders)
• Collaborate with internal teams to ensure timely fulfillment
• Maintain HIPAA-compliant documentation and communication
• Abstract essential data from client records (e.g., assessments, treatment plans, academic reports)
• Compile reports and metrics for compliance and performance tracking

• High school diploma or equivalent (Associate’s or Bachelor’s preferred)
• 1+ years in records management, healthcare admin, or behavioral health
• Familiarity with HIPAA, FERPA, and confidentiality standards
• Strong organizational, communication, and time management skills
• Tech-savvy with experience in EHR systems (e.g., BestNotes, Salesforce, FreshService)
• Ability to pass a criminal background check
• Must be 21+ years of age

Preferred Credentials:

• Registered Health Information Technician (RHIT) certification
• Experience handling mental health records and working with diverse populations

• Access to professional growth using our leading edge strategies and trainings with our exceptional leaders.
• Opportunity to foster relationships with adolescents and their families, create joy in their lives, and heal generations.
• Join a team of nationally recognized industry leaders who provide you with a framework of training, support, and long-term advancement opportunities.
• Robust (EAP) Employee Assistance Program.
• Comprehensive Benefit Program that includes medical insurance, dental insurance, vision insurance, voluntary life and AD&D insurance, long-term disability, 401K with company matching, PTO, and paid parental leave.

 Embark is an Equal Employment Opportunity Employer. Embark is committed to enriching the therapeutic and healing experience it offers through the diversity of its employees and community. Embark seeks to recruit and support a broadly diverse staff who will contribute to the organization's excellence, diversity of viewpoints and experiences, and relevance in a global society.