Medical Records Coordinator (Part-Time)

Location: 3133 W Frye Rd., Suite 525, Chandler, AZ
Compensation: $19.00 – $23.00 an Hour
Schedule: Part-time M-F| Flexible hours | Fully On-Site

Are you detail-driven, empathetic, and passionate about mental health? Do you thrive in a fast-paced, mission-driven environment where your work directly supports families and care teams? If so, Embark Behavioral Health invites you to apply for our Medical Records Coordinator role—a pivotal position that ensures timely, secure, and compliant access to client health information.

• Acknowledge 100% of records requests within 24 business hours
• Fulfill 95% of requests within the standard 5–7 business day window
• Intake, track, and manage records requests via email, phone, fax, and mail
• Use our ticketing system to prioritize, assign, and monitor requests
• Coordinate approvals for legal documents (e.g., subpoenas, court orders)
• Collaborate with internal teams to ensure timely fulfillment
• Maintain HIPAA-compliant documentation and communication
• Abstract essential data from client records (e.g., assessments, treatment plans, academic reports)
• Compile reports and metrics for compliance and performance tracking

• High school diploma or equivalent (Associate’s or Bachelor’s preferred)
• 1+ years in records management, healthcare admin, or behavioral health
• Familiarity with HIPAA, FERPA, and confidentiality standards
• Strong organizational, communication, and time management skills
• Tech-savvy with experience in EHR systems (e.g., BestNotes, Salesforce, FreshService)
• Ability to pass a criminal background check
• Must be 21+ years of age

Preferred Credentials:

• Registered Health Information Technician (RHIT) certification
• Experience handling mental health records and working with diverse populations

• Medical, Dental & Vision Insurance – Multiple plan options including PPO and HDHPs with HSA eligibility and company contributions.
• Paid Parental Leave – Up to 6 weeks fully paid for exempt employees and 4 weeks for non-exempt.
• Life & Disability Coverage – Company-paid life, AD&D, and long-term disability; voluntary life and optional short-term disability available.
• 401(k) with Company Match – Retirement savings with matching contributions after eligibility period.
• PTO & Holidays – Competitive PTO accrual plans and paid holidays throughout the year.
• Employee Assistance Program (EAP) – Free, confidential support for life’s challenges.

Embark is an Equal Employment Opportunity Employer. We are committed to enriching the therapeutic and healing experience we offer through the diversity of our employees and community. We actively seek to recruit and support a broadly diverse staff who contribute to our excellence, diversity of viewpoints and experiences, and relevance in a global society.

Embark does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, veteran status, or any other protected status under applicable laws. Accommodations are available for applicants with disabilities.