Admissions Coordinator

Starting Hourly Pay: $24.00/hour (Full Time)

Work Options: Hybrid 

Schedule Options:  Monday – Friday | 7:00 AM – 3:00 PM (Arizona Time)

Location Requirement: Arizona hybrid with Chandler Office.

At Embark Behavioral Health, we’re on a mission to help families heal—and we’re looking for a high-performing Admissions Coordinator with strong sales skills to join our growing team. This is your chance to combine empathy with persuasion to help families navigate the life-changing decision to seek treatment.

• Serve as the initial sales touchpoint, converting inbound leads into clients through persuasive, empathetic communication.
• Conduct discovery calls to assess needs and present Embark’s treatment options as tailored solutions.
• Drive conversion by proactively following up with leads and managing the full admissions pipeline—from inquiry to intake.
• Use CRM software (Salesforce) to track sales activity, ensure lead follow-up, and maintain pipeline integrity.
• Collaborate with internal teams (clinical, insurance, intake) to ensure a seamless, high-converting client journey.
• Address objections and overcome barriers to care using strategic problem-solving and sales techniques.
• Exceed daily/weekly KPIs for calls, follow-ups, and conversions—your success directly impacts lives and revenue.

• 1–2 years of experience in sales, inside sales, customer service, call center, or admissions role (bonus if in healthcare, SaaS, or medical sales).
• Proven phone sales and relationship-building skills—empathetic yet persuasive.
• Comfort handling sensitive conversations with professionalism and urgency.
• High school diploma or G.E.D required; associate or bachelor’s degree in psychology, social work, criminal justice, or related field preferred.
• Strong working knowledge of insurance benefits and verification is highly desirable.
• Proficient in CRM systems (Salesforce preferred) and general tech tools; fast learner.

• Medical, Dental & Vision Insurance – Multiple plan options including PPO and HDHPs with HSA eligibility and company contributions.
• Paid Parental Leave – Up to 6 weeks fully paid for exempt employees and 4 weeks for non-exempt.
• Life & Disability Coverage – Company-paid life, AD&D, and long-term disability; voluntary life and optional short-term disability available.
• 401(k) with Company Match – Retirement savings with matching contributions after eligibility period.
• PTO & Holidays – Competitive PTO accrual plans and paid holidays throughout the year.
• Employee Assistance Program (EAP) – Free, confidential support for life’s challenges.

Embark is an Equal Employment Opportunity Employer. We are committed to enriching the therapeutic and healing experience we offer through the diversity of our employees and community. We actively seek to recruit and support a broadly diverse staff who contribute to our excellence, diversity of viewpoints and experiences, and relevance in a global society.

Embark does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, veteran status, or any other protected status under applicable laws. Accommodations are available for applicants with disabilities.